Refund policy
Shipping
We offer a $5.00 flat rate for Great Mate and Nudie Roll shipping Australia-wide.
Shipping rates for Compostable Pallet Wrap will be calculated at the time of purchase according to weight and location of delivery.
You’ll be notified when your order has been dispatched and will receive a link to track your order.
Normal delivery time after order dispatch is 3-7 business days for NSW/QLD/ACT/VIC/SA.
NT/WA/TAS and remote locations may take up to 11 business days.
Our product is currently only available in Australia.
Returns
For Great Mate and any unopened Nudie Rolls, we offer a 30-day money-back guarantee from the time you receive the goods. We partner with Happy Returns, a trusted third party, to offer effortless, contactless returns and exchanges. If an item is damaged, please contact us at hello@greatwrap.co so we can assist you further.
For Compostable Pallet Wrap, we offer a 30-day satisfaction guarantee from the time you receive the goods. If you're unhappy with our Compostable Pallet Wrap, please return it to us within 30 days for a refund of the purchase price. Delivery fees will not be refunded.
Unfortunately, we're unable to process a refund after the 30-day period if you do not want the goods, have changed your mind or have ordered the wrong amount. So please be careful when placing your orders.
If you’d like to return your Compostable Pallet Wrap, or if it has arrived damaged, please contact sales@greatwrap.co so we can assist you further.
How do Happy Returns work?
To use Happy Returns, click here.
Start your return on our online return portal, enter your name and order number and pick the item you would like to return. Next, select the items you'd like to return by specifying the reasons for the return. Print the prepaid shipping label provided and mail in your return package. Each shipping label will incur a $8.00 shipping label fee that will be deducted from your return.
Your return will be processed as soon as we receive it at our warehouse. Please note refunds will take a few days to process.
Happy Returns are not applicable for Compostable Pallet Wrap orders. Please contact our Business Development Manager, Brook, at sales@greatwrap.co if you need assistance with a return.
Exchanges
Because we believe Great Mate is a product you‘ll want to display with pride, we are happy to offer colour exchanges within 30 days from the time you receive the product (we’d hate for any splashback clashes!). Please note that we don’t offer exchanges for our other products.
If you’d like to exchange your Great Mate, please follow the prompts on the Happy Returns portal, selecting “wrong colour” as the return reason.
Your exchange will be processed as soon as we receive it at our warehouse. However, please note exchanges will take a few days to process.
For Compostable Pallet Wrap exchange queries, please contact our Business Development Manager, Brook, at sales@greatwrap.co.